Return Policy

Last updated: April 2026

At LifeUp Global, we want you to be completely satisfied with your purchase. This Return Policy outlines your rights regarding returns and refunds in accordance with Bosnia and Herzegovina consumer protection law.

1. Right of Withdrawal (Pravo na odustajanje)

Under the Zakon o zaštiti potrošača (Consumer Protection Law of Bosnia and Herzegovina), you have the right to withdraw from your purchase within 15 calendar days from the date you receive your products, without giving any reason.

To exercise your right of withdrawal, you must notify us of your decision by sending a clear statement (e.g., by email or using the standard withdrawal form below) before the 15-day period expires. The withdrawal period begins on the day you, or a third party designated by you (other than the carrier), physically receive the goods.

2. How to Initiate a Return

To begin the return process, please follow these steps:

• Contact our support team: Send an email to info@lifeupglobal.com with your order number, the product(s) you wish to return, and the reason for the return.
• Receive return authorization: Our team will review your request and provide a Return Authorization (RA) number along with return shipping instructions within 2 business days.
• Ship the product: Package the product securely in its original packaging and include the RA number. Ship the product to the address provided in the return instructions.

Please do not return products without first obtaining a Return Authorization number. Unauthorized returns may not be processed.

3. Return Conditions

To be eligible for a return and refund, the following conditions must be met:

• The product must be unopened and unused, in its original condition
• The product must be in its original packaging, including all labels, seals, and inserts
• The return must be initiated within the 15-day withdrawal period
• The product must be accompanied by a valid Return Authorization number

4. Refund Process

Once we receive and inspect your returned product, we will process your refund as follows:

• Inspection: We will inspect the returned product within 3 business days of receipt to ensure it meets the return conditions.
• Refund method: Approved refunds will be issued to your original payment method (the same credit card or payment method used for the purchase).
• Processing time: Refunds will be processed within 14 days after we receive the returned product. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
• Refund amount: You will receive a full refund of the product purchase price. Original shipping costs are non-refundable unless the return is due to a defective or incorrect product.

5. Exceptions

The following products cannot be returned for hygiene and safety reasons:

• Opened supplements: Any supplement product whose seal has been broken or that has been partially or fully consumed cannot be returned, as we cannot guarantee the safety and integrity of opened products.
• Products damaged by the customer: Products that have been damaged due to misuse, negligence, or improper storage are not eligible for return.

If you receive a defective or damaged product, please contact us immediately at info@lifeupglobal.com. We will arrange a replacement or full refund, including shipping costs, at no additional cost to you.

6. Shipping Costs for Returns

Unless the return is due to a defective or incorrect product on our part, the cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit during the return process.

7. Standard Withdrawal Form (Obrazac za odustajanje)

In accordance with the Zakon o zaštiti potrošača, we provide the following standard withdrawal form. You may use this form to exercise your right of withdrawal, but it is not mandatory — any clear written statement is sufficient.

8. Complaints About Products

If you receive a defective product or wish to file a complaint regarding the quality or conformity of a product, please refer to our Consumer Complaints page for information about your rights under BiH law, including the seller's statutory liability for material defects and available remedies.

9. Contact Us

If you have questions about our Return Policy or need to initiate a return, please contact us:

LifeUp Global L.L.C-FZ
Dubai, United Arab Emirates

Operating entity: LIFEUP d.o.o.
Sarajevo, Bosnia and Herzegovina

Email: info@lifeupglobal.com